IT SERVICE MANAGEMENT
EasyVista IT Service Management (ITSM) is our core IT services delivery and support solution. Our mission is to make ITSM easy by providing engaging self-service and self-help solutions, a robust and sophisticated workflow engine, out-of-the-box ITIL processes, compelling dashboards and purposeful mobile web-based applications.
Our IT Service Management solution supports the most complex requirements while bringing a new level of simplicity, agility, and mobility required to make cloud-based IT Service Management software easy to use and deliver.
HR SERVICE MANAGEMENT
Improve employee experience and satisfaction through HR case management automation and an intelligent HR knowledge base.
EasyVista's HR Service Management solution streamlines work across multiple teams to facilitate employee onboarding and offboarding. Employees get easy access to HR services anytime from any device and HR staff can easily provide answers in order to deliver best-in-class services faster and more efficiently with our all-in-one HR Service Management platform.
FACILITIES SERVICE MANAGEMENT
EasyVista's Facilities Management solution helps your team efficiently manage building maintenance tasks, work orders, and vehicle fleets by providing a self-service portal for your employees through a codeless workflow studio to automate request delivery.
Keep your employees satisfied and productive by letting them report any kind of issues when working at the office.
Make your facilities team enter the new digital era with a compelling solution to deliver proactive building maintenance capabilities, manage the facilities assets lifecycle, and keep in touch with suppliers with a complete 360-degree view of their contracts and services.
CUSTOMER SERVICE MANAGEMENT
EasyVista's Customer Service Management solution powered by a smart self-service platform enables you to easily create, deliver, and measure guided knowledge flows that empower customers to get the answers they need easily, without contacting customer service.
Provide guided intelligent knowledge to your customer service organization to deliver an exceptional user experience. Improve productivity and key customer service metrics (FCR, AHT, QoS) that drive customer satisfaction with detailed procedures that enable agents to address customer issues quickly and easily.