ENTERPRISE SERVICE MANAGEMENT SOLUTIONS
MAKING ENTERPRISE SERVICE DELIVERY AND SUPPORT EASY
EasyVista's Enterprise Service Management (ESM) solutions provide you with a simple and rapid way to support your business processes digitalisation with a comprehensive, intuitive, and easy-to-use platform.
Using the EasyVista platform across IT, HR, facilities, finance, customer service and other departments will lead to better efficiency, reduced operational costs, improved collaboration and communication, and increased visibility within the organisation.
ENGAGE EMPLOYEES WITH A BETTER USER EXPERIENCE
The sheer complexity of the many tools required to ensure delivery and support of enterprise services often leads to unhappy users and staff. An engaging interface requires a slick UI but also a great UX.
Users need a simple and efficient interface that allows them to solve their own problems and access the services provided by the company at any time and from any channel.
IMPROVE EMPLOYEE PRODUCTIVITY ACROSS ALL DEPARTMENTS
Accelerate case management handling with automated routing, flexible case creation, and intelligent knowledge management to speed up the resolution process. Facilitate resolution with a unique and contextualized workspace that makes work easy.
REDUCE COST AND MATURE SERVICE DELIVERY AND SUPPORT WITH A SINGLE PLATFORM
Enterprise Service Management has matured. Your current technologies and business processes need to be easily integrated into one platform for success. Standardization and automation naturally follow.
Keep costs down and productivity up with a platform that responds to business changes, gives users an experience that breeds adoption and delivers strong time-to-value with robust workflow capabilities.
Enterprise Service Management Use Cases
EasyVista's Enterprise Service Management solutions enable your HR, facilities or customer service teams to face the new challenges linked to the
acceleration of digital transformation and increase of user expectations.
The delivery of business support for the company’s employees is facilitated by our self-service, virtual agent, and intelligent knowledge base solutions
and is backed up by a robust platform for managing and monitoring requests.
IT SERVICE MANAGEMENT
EasyVista IT Service Management (ITSM) is our core IT services delivery and support solution. Our mission is to make ITSM easy by providing engaging self-service and self-help solutions, a robust and sophisticated workflow engine, out-of-the-box ITIL processes, compelling dashboards and purposeful mobile web-based applications.
Our IT Service Management solution supports the most complex requirements while bringing a new level of simplicity, agility, and mobility required to make cloud-based IT Service Management software easy to use and deliver.
HR SERVICE MANAGEMENT
Improve employee experience and satisfaction through HR case management automation and an intelligent HR knowledge base.
EasyVista's HR Service Management solution streamlines work across multiple teams to facilitate employee onboarding and offboarding. Employees get easy access to HR services anytime from any device and HR staff can easily provide answers in order to deliver best-in-class services faster and more efficiently with our all-in-one HR Service Management platform.
FACILITIES SERVICE MANAGEMENT
EasyVista's Facilities Management solution helps your team efficiently manage building maintenance tasks, work orders, and vehicle fleets by providing a self-service portal for your employees through a codeless workflow studio to automate request delivery.
Keep your employees satisfied and productive by letting them report any kind of issues when working at the office.
Make your facilities team enter the new digital era with a compelling solution to deliver proactive building maintenance capabilities, manage the facilities assets lifecycle, and keep in touch with suppliers with a complete 360-degree view of their contracts and services.
CUSTOMER SERVICE MANAGEMENT
EasyVista's Customer Service Management solution powered by a smart self-service platform enables you to easily create, deliver, and measure guided knowledge flows that empower customers to get the answers they need easily, without contacting customer service.
Provide guided intelligent knowledge to your customer service organization to deliver an exceptional user experience. Improve productivity and key customer service metrics (FCR, AHT, QoS) that drive customer satisfaction with detailed procedures that enable agents to address customer issues quickly and easily.
WHAT ELSE CAN EASYVISTA DO FOR YOUR BUSINESS?
SIMPLIFY IT SERVICE MANAGEMENT
TRACK YOUR IT ASSETS WITH EASE
RUN IT LIKE A
BUSINESS