Improve IT Service Request Flow
IT service request management, when performed correctly within an integrated system, doesn't have to be the burden it has been in the past. You can support the greater organisation with closed-loop communication and approval processes that allow you to provide ordering and service delivery information to both the requester and all the necessary approvers and providers.
Engage and Support
Users may be accustomed to sending requests in a one-way flow that increases your volume, but doesn't solve their problems. With a fully integrated service catalog within our IT service request management software (including multilingual capabilities that allow users to order services in their preferred language), your users — both internal and external — will be able to better manage their own experiences with requests and services.
AUTOMATE FOR STREAMLINED SERVICE LIFECYCLE MANAGEMENT
Business-rules wizards within EV Service Manager make it simple to automate and simplify requests for IT service. Financial, logistical, and business rules are fully integrated based upon user profiles and the requested service within our IT service request management software, so you cut the time it takes to deliver services.
Build People-Centric User Experiences
Our IT service request management software leverages responsive design so the experience is seamless across devices and operating systems.
