HOW CAN EASYVISTA SELF HELP BENEFIT YOUR REMOTE TEAMS?
GUIDED SUPPORT THAT REDUCES REPETITIVE CALLS
Help your IT support team deflect service desk calls and improve productivity with guided answers to the most common questions, issues, or service requests. As virtual teams grow, so does the need for support.
OMNICHANNEL SUPPORT THAT EMPOWERS EMPLOYEES
Give your employees easy access to the right information no matter where they are working from—websites, portals, enterprise applications, and messaging platforms. EasyVista Self Help will allow your remote teams to access knowledge that will help them solve issues on their own, quickly.
CONTEXTUAL ANSWERS THAT MAXIMIZE EMPLOYEE ENGAGEMENT
Deliver personalised experiences for all of your employees through chatbots and virtual agents that are powered by knowledge and our built-in Natural Language Processing (NLP) engine. With EasyVista Self Help you can detect user intent, identify the most relevant answers and solutions, and take automated actions on their behalf.