HYPERVISION & 3RD PARTY INTEGRATIONS
LEVERAGE INTEGRATIONS TO TAKE FULL ADVANTAGE OF THE COMPREHENSIVE SERVICENAV VALUE PROPOSITION
Your IT Ops processes must be fast, fluid, and specific to your business. In the same way, modern monitoring software must be connected to IT Ops software to ensure the agility of your organization, including your ITSM tool, CMDB, communication intranet, customer portal and Business Intelligence solutions. In addition to the technical solutions provided by ServiceNav, you benefit from our experience working with other vendors and their solutions.
Datasheet:
Future-Ready Monitoring Technology to Take Your ITSM to the Next Level
ACCELERATE THE PROCESSING OF ALERTS TO ENSURE APPROPRIATE TRACKING
Create a trouble ticket in your ITSM software from any dashboard, map or alert displayed in technical operations. Multiple software solutions are supported such as EasyVista Service Manager, ServiceNow, PYTHEAS, ISILOG, iTop, GLPI and new integrations are added on a regular basis. Access the ticket history associated with alerts and enhance your team’s knowledge level by leveraging your ITSM software.
KEEPING YOUR MONITORING CONFIGURATION UP TO DATE IS CRUCIAL FOR IT OPS TEAMS
Changes in IT occur often and resources are created automatically in response to uncontrolled requests so many companies have implemented DevOps processes. With ServiceNav’s API Web Services you can address the critical issue of “always up-to-date monitoring” with the automatic creation, modification, and deletion of components. Take advantage of the expertise and experience of our consultants and partners to properly set up your configuration supervision to save time and money.
SERVICENAV PROVIDES TIMELY COMMUNICATION TO YOUR CLIENTS AND INTERNAL TEAMS
With the ServiceNav web links you can distribute the dashboards on any digital channel (corporate intranet, remote desktops, etc.) and communicate the weather forecast for information services and the health status of a location in real time.
View the services weather and related messages on your organization’s intranet, whether you are using Microsoft SharePoint, WordPress, Joomla or another solution. Leverage the numerous templates provided by ServiceNav to simplify and accelerate implementation of the messaging solutions.
AUTOMATE YOUR IT OPERATIONS
Schedule automatic processes within your IT environment like the shutdown of servers for nightly restarts, the shutdown of hypervisors as part of energy saving plans, and data processing to shutdown additional services. Manage the maintenance of these processes with ServiceNav API Web Services and limit false positives related to communication failures between teams and measure the availability of computer applications in real-time.
EXPAND THE SCOPE OF YOUR COLLECTION
Collection is a fundamental step in the monitoring process as without discovery there is no ability to monitor, correlate or measure performance. ServiceNav takes a holistic approach to discovery that includes:
Mastery of the service catalogue to guarantee the relevance of the discovery
Development of generic models to incorporate new products quickly and without code
Support of Nagios-compatible collection programs
Collection of data from other monitoring software to promote hypervision scenarios
Do you have a specific supervision and collection requirement? If so, just let us know your unique needs and we can develop the appropriate model.
DATA CONSUMPTION
The data collected and the information produced by ServiceNav are quite valuable for your business. With the ServiceNav API Web Services you can incorporate them into your existing data warehouses and produce reports.
Do you want to use ServiceNav information in your own Business Intelligence solution? Do you want to automate the synchronization of the monitoring with your CMDB? With the ServiceNav Web Services API, there are no limits to the realization of your business scenarios.
WHAT PROCESSES DOES EASYVISTA SUPPORT?
The EasyVista platform is fully integrated with the ITIL lifecycle. We support a multitude of ITIL processes to help your organization address incidents, provide better service management, deal with assets and configuration items, handle capacity and availability, and so much more.
Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Identify, document and track recurring issues down to the root cause to help prevent them in the future.
Easily create, integrate and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for competing or conflicting scheduled changes.
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Identify gaps between defined availability targets and actual availability for deeper analysis.
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team and log
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Avoid conflict, coordinate the work and ensure smooth deployments by tracking the release of multiple changes in your environment.
Understand the costs associated with the delivery of every service and its effects to charge-back.
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.
Ensure your organisation has the capacity to deliver agreed upon services in a cost-effective and timely manner.
Proactively resolve user issues from anywhere in the world without taking them offline.