AIOPS AND BIG DATA (PREDICTIVE)
FORECASTING WITH IT SUPERVISION
Anticipate alerts to improve the availability of your IT Infrastructure.
Advanced warning and alerts to anticipate interventions and avoid malfunctions and downtime is the dream of every CIO. That's why ServiceNav has designed an alert prediction module using the latest AI technologies. With the ability to predict downtime, you can maintain the availability and performance of your information services.
Datasheet:
Future-Ready Monitoring Technology to Take Your ITSM to the Next Level
A NEW LEVEL OF PROACTIVITY
What if you could be notified of system alerts before they happen? By being able to predict downtime, ServiceNav allows you to proactively address issues during working hours when staff availability is at its highest rather than having to deal with issues during off-hours.
We provide a dashboard of upcoming alerts and their associated confidence rate over a short-term forecast horizon. Forecasts are constantly re-evaluated and adjusted based on the latest data collected.
SAVE TIME AND MONEY
The forecast horizon covers the night-time production periods when there are typically few employees and specialists are unavailable. By avoiding having to address issues during night-time production periods, costs are lowered and you can maintain a full operating team during the day.
THRESHOLD RECOMMENDATIONS
False positives are a major issue for IT teams with 1/3 of organizations experiencing more than 15% of false positives and a monitoring solution must address this issue. ServiceNav provides a historical-based threshold recommendation based on an analysis of 3 months of data that reduces false positives, without missing real alerts or false negatives. This dramatically reduces costs associated with monitoring that results in a lower TCO and a more accurate oversight due to less false positives.
BIG DATA ARCHITECTURE
Thanks to a future-proof Big Data architecture, allowing a huge and constantly growing scope of monitoring, we are able to deliver high-level AI predictions and recommendations, based on real time data.
WHAT PROCESSES DOES EASYVISTA SUPPORT?
The EasyVista platform is fully integrated with the ITIL lifecycle. We support a multitude of ITIL processes to help your organization address incidents, provide better service management, deal with assets and configuration items, handle capacity and availability, and so much more.
Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Identify, document and track recurring issues down to the root cause to help prevent them in the future.
Easily create, integrate and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for competing or conflicting scheduled changes.
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Identify gaps between defined availability targets and actual availability for deeper analysis.
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team and log
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Avoid conflict, coordinate the work and ensure smooth deployments by tracking the release of multiple changes in your environment.
Understand the costs associated with the delivery of every service and its effects to charge-back.
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.
Ensure your organisation has the capacity to deliver agreed upon services in a cost-effective and timely manner.
Proactively resolve user issues from anywhere in the world without taking them offline.