Is your IT Service Desk Prepared for the Shift to Remote Work?
As telework becomes the norm, the need for IT support is growing. In fact, HDI’s 2019 Technical Support Practices & Salary Report revealed that 68% of support organisations saw an increase in ticket volume over the last year.
For service desk agents to keep up with the inevitable increase of ticket volume, organizations should provide the necessary tools and processes so that the IT service desk can handle the workload.
The Reducing IT Service Desk Call Volume guide will:
Lead you through five steps to reduce IT service desk call volume
Give you recommendations on using the right tools—such as self-help technology
Download this free guide to learn more about how you can empower self-service for employees, helping you lower first-level calls by 30% or more!