Most organisations have a strategic imperative to improve self-service. Do you?
According to Harvard Business Review, 81% of people attempt to help themselves before reaching out to support.
Furthermore, HDI reports that self-help is the leading contributor to reducing tier 1 tickets. They also report that organisations that have had self-service success use self-help technology to modernize their approach to knowledge management.
Watch this 30-minute demo to learn how EasyVista Self Help can:
Convert your existing user-facing knowledge into intelligent knowledge flows to guide employees and customers to the answers they need
Make self-service available from anywhere employees work; any website, portal, application or messaging platform
Enable omni-channel support with virtual agents, chatbots and embedded widgets
