ITRP is a premium IT service management application service. It is the only ITSM solution that tracks both end-to-end SLAs and the SLAs with external service providers.

ITRP also offers the most intuitive user interface of any enterprise-class ITSM application and delivers the fastest response times for organizations that operate globally.



  • Incident & request management
  • Self Service for end-users
  • Console for service desk analysts
  • Request template
  • Problem & change management

We selected ITRP primarily for 3 reasons: ease of configuration, usability and speed.
— Christoph Manhart, Team Lead for Support, Leyrer + Graf