Are you overspending on unused tools?
Automation is on the rise, and even the most budget-conscious IT leaders have increased spending on new tools to mitigate the challenges of a post-pandemic landscape.
However, increased spending on tools and add-ons do not always equate to better results. In fact, “through 2023, I&O leaders will overspend by $750 million on buying unused features of ITSM tools, up from $600 million in 2019”*.
It’s time to ask yourself: Are you overspending on unused ITSM tools? At the same time, are your automation efforts failing to support and leverage information from your human team?
Download Gartner’s report, Leverage 4 Domains of AITSM to Evolve ITSM Tools and Practices, and learn how to build a solid foundation for AITSM efforts and optimize ITSM processes before buying new ITSM tools.
We believe this report will address:
The four domains of AITSM
How to build a foundation for successful automation strategies
Ways to prevent overspending by evaluating ITSM tools, maturity, and capabilities
Why to use existing tools to gather cognitive connections from human agents to leverage in an automated environment
Get your complimentary copy of the report today!
* Gartner, Gartner Report: Leverage 4 Domains of AITSM to Evolve ITSM Tools and Practices, Christ Matchett, 21 September 2020. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.