REMOTE SUPPORT & IT PROCESS AUTOMATION
• REMOTE SUPPORT
• BACKGROUND SYSTEM MANAGEMENT
• IT PROCESS AUTOMATION
END-TO-END PROACTIVE AND PREDICTIVE SERVICE MANAGEMENT
TO RESOLVE ISSUES WITH ZERO DOWNTIME
Go beyond solving incidents and proactively eliminate them without impacting the end user. EasyVista’s Goverlan Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business.
Data Sheet:
EV Reach: Expand Your Service Support Capabilities with Self-Healing and our All-in-One ITSM Platform
SUPPORT YOUR USERS WITH THE MOST SECURE REMOTE ACCESS SOLUTION
Support your users with the most powerful and secure remote access solution. Our advanced remote desktop technology allows you to you access your users and systems within seconds, no matter where they are. Monitor the screen activity and health status of groups of machines with the multi-machine screen monitor. We support multiple platforms/system types via a range of access protocols including Citrix and Microsoft Terminal Services user sessions.
DEPLOY BACKGROUND SYSTEM MANAGEMENT
Our behind-the-scenes system management lets you support your users without interrupting them. Query, control and manage workstations via background management tasks and keep your users productive. For increased reliability, Goverlan Reach’s real-time query engine, with fail-over database back-end, prioritizes live data over historical data in case of system unavailability for end-to-end service delivery.
NEW EBOOK:
IMPROVE REMOTE IT SUPPORT USING DATA BEST PRACTICES
AUTOMATE COMPLEX OR REPETITIVE IT TASKS
Goverlan Reach’s real-time process automation can handle repetitive or complex IT processes based on real-time scanning, detection and remediation. It generates actionable insights and reports and makes IT process automation easy with a low-code approach thanks to our extensive library of admin tasks for computers and Active Directory.
IMPROVE TICKET CLOSURE RATE
Deploy real-time process automation and native integrations to enable a proactive approach combined with actionable analytics that allow smooth execution of complex tasks.
Ready To Make IT easy With Self-Healing?
Provide your support agents with a seamless experience and allow them to access a user’s system remotely or perform a background task with one click from an incident in the EasyVista Service Manager solution. In combination with our Self Help virtual agent and knowledge management technology, Goverlan Reach provides advanced self-healing capabilities to automate user incident resolution with minimal user interruption or downtime.
INCREASE EMPLOYEE SATISFACTION
Integrate proactive self-healing processes and findings from observability that help you manage endpoints with minimal interaction or interruptions to employees.
WHAT ELSE CAN EASYVISTA DO FOR YOUR BUSINESS?
Regardless of your current IT or service management infrastructure, EasyVista's cloud based IT Service Management (ITSM) software gives you broad coverage of ITIL process areas, provides an elevated, intuitive user experience, and makes configuration and implementation simple. It's provable ROI and an easier job — all in one platform.
Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Identify, document and track recurring issues down to the root cause to help prevent them in the future.
Easily create, integrate and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for conflicting scheduled changes.
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Identify gaps between defined availability targets and actual availability for deeper analysis.
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team and log
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Avoid conflict, coordinate the work and ensure smooth deployments by tracking the release of multiple changes in your environment.
Understand the costs associated with the delivery of every service and its effects to charge-back.
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.
Ensure your organization has the capacity to deliver agreed upon services in a cost-effective and timely manner.
Proactively resolve user issues from anywhere in the world without taking them offline.