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The World's #1 Inventory and Help Desk Management System
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Information technology is the engine that drives today’s business. Whether you are a small, medium or large organization, Track-It! delivers the tools you need
to cost effectively manage your company’s IT assets and deliver superior support to your end-users. Track-It! integrated tools, automate repetitive activities like logging and tracking help requests, inventory, asset auto discovery, auditing systems, reporting stats and more -- giving you time to meet the needs of your end-users and the business.
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The Numara Track-It!® Suite
Numara Track-It!® 7.0 Standard Edition
Designed to address the basic needs of small, non-complex IT departments, Track-It! Standard Edition delivers the integrated tools necessary to increase efficiency and help manage users in non-complex network environments. Intuitive configuration wizards, automatically discover and inventory network assets such as workstations and applications, synchronize end-user data with on-demand Active Directory information and map the discovered assets to the end-users for easy look up at the help desk. It also discovers other non-PC assets such as switches and routers.
Track-It! Standard comes packaged with powerful integrated modules for purchasing, help desk, training, library and reports and graphs for enhanced usability. This complete solution empowers IT professionals to gain control of IT assets and increase end-user satisfaction by automating repetitive, time consuming activities.
Numara Track-It!® 7.0 Professional Edition
A complete out-of-the box solution for IT departments tracking and managing 50 or more workstations. The new Professional Edition adds automated help desk management capabilities to all of the features of Standard Edition. It automatically alerts technicians to new, overdue and escalated work orders. With Professional Edition, end users can also automatically submit work requests and be notified upon completion. Professional Edition allows IT professionals to better manage help desk tickets and assures users that their requests are received in a timely manner.
Numara Track-It!® 7.0 Enterprise Edition
Designed for corporations with complex IT environments, Track-It! Enterprise Edition enables specialized technicians to apply best practices and proactive management techniques for delivering advanced Help Desk and Asset Management services to the organization. Track-It! Enterprise Edition delivers the automation and integrated tools necessary to cost-effectively manage IT assets and deliver superior end-user support.
It includes all of the features of Track-It! Professional and delivers increased enterprise level functionality. Newly included Software License Management capabilities allow administrators to manage installed software in compliance with software licenses purchased. Using Track-It! Enterprise Edition, technicians can efficiently manage their time by scheduling network scans, audits and synchronization of user data. Track-It! Enterprise Edition helps technicians expedite work order resolution and deliver better support to end-users by providing the ability to append notes to description and resolution fields and chronologically sort work orders. In addition, it offers the ability to place attachments to work orders, helping to further expedite resolution. Other Track-It! Enterprise Edition features include the ability to track service level agreements, view multi-tier work orders, assign role based security and empower end-users to automatically reset forgotten passwords without burdening the help desk . With its robust feature set and low cost of ownership, Track-It! Enterprise Edition helps IT groups achieve strong returns on their investment while driving consistent end-user satisfaction across a large organization.
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The Add-On Modules
Your business isn't static — so your software shouldn't be, either. Track-It! offers a range of add-on modules that let you grow and change with the needs of your business. Flexible and scalable, Track-It! lets you quickly and easily expand functionality for a more robust solution. Choose from a variety of simple, cost-effective expansion modules that increase productivity and make managing your IT assets easier. Add-on modules are available for Track-It! Standard, Professional and Enterprise Editions.
Numara Track-It!® MacAudit
Track-It! Mac Audit makes it easy to perform an audit of software and hardware information on Apple®Macintosh systems and incorporate that information into the Track-It! inventory module.
Numara Track-It!® Deploy 7.0
Now you can quickly, easily and reliably distribute application software to Microsoft Windows® laptops and PCs across any connection, anywhere! Track-It! Deploy makes it simple to package software for distribution then install, remove, update and repair software applications from your help desk PCs.
Numara Track-It!® KnowledgeBase
You can't expect your Help Desk technicians to know everything – or can you? With Track-It! KnowledgeBase, your technicians and end-users can get the answers they need right now! Track-It! KnowledgeBase is packed with over 77,000 problem resolutions for virtually every popular business application, including applications from Microsoft®, Netscape® Novell®, Corel®, Lotus®, Adobe® and Symantec® and more. The results? Reduced training time, call volume and duration, increased productivity and support quality, and enhanced customer satisfaction.
Numara Track-It!® Remote
With Track-It! Remote, you never have to run from office to office again -- or try to explain IT instructions to off-site users! Track-It! Remote lets you access any Windows PC that is part of your Intranet - LAN or WAN. What's more, the remote component that runs on the end users' system can be executed from a share on the network or can be resident as a service on the end users' Windows 9x, NT, 2000, and XP PC.
Numara Track-It!® Self Service Plus
Track-It! Self Service Plus gives end-users the tools they need to get answers to everyday questions and perform day-to-day tasks that typically take up a lot of technicians' time needlessly. With Track-It! Self-Service, end users can perform the following actions themselves, so technicians can focus on IT issues.
Numara Track-It!® LDAP Directory Importer
Automates the population of user and technician information in Track-It!
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