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Take the Next Step in Remote Management Technology
More than ever, business continuity and cost-effective IT Help Desk and Service Desk operations have become critical factors of success. Numara Remote now offers unrivalled performance, flexibility, security and scalability.
The latest version of remote control technology from Numara Software has been completely re-designed, offering powerful collaboration features to boost technician productivity and facilitates an improved overall service quality.
Integration of remote control into Numara Track-It! and Numara FootPrints solutions offers a centralized system, enabling support personnel to quickly resolve end-user problems once a trouble ticket is created.
Advanced Remote Management of Desktop Computers
- Complete remote control of user mouse and keyboard
- Bi-directional file transfers
- Secure, authenticated communication
- Firewall friendly
- Multiple technicians share access to user's desktops
- Multi-Windows platform support
- Numara Software Help Desk/Service Desk Integration
Save time and lower support costs with Numara Remote
Remote Management
- Manage OS remotely - Access services, registry, tasks, event logs shared folders, and system states without interfering with users.
- Update with File Transfers - Drag-and-drop interface to copy, move, sync, clone, recover, and delta transfer
- Save Time with Scripting - Trigger file transfers and other actions to run on schedule
- Instant Communication with Chat - via text, audio, and video
Collaboration
- Quicker Problem Resolution - Multiple technicians view and control any licensed workstation
Security
- Advanced Encryption Standard (AES) - End-to-end privacy
- Smart Card Authentication
- Extensive Event Logging
- Broad range of security policies
Communications
- Protocol Support - TCP (IPv4 and IPv6) and UDP including Dial-up networking, IPX, NetBIOS, Windows modem, Serial modem, ISDN CAPI, Infrared and Terminal Server
- Socket Support - Protocol specific options including port numbers. HTTP encapsulation.
High Performance
- Low Network Overhead - Bitmap caching and compression
Numara Remote can be evaluated with a trial version of either Numara FootPrints or Numara Track-It!
For existing Numara FootPrints or Numara Track-It! customers, please contact your sales representative at +61 2 9955 3595.
* Please Contact us regarding this product
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