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Organise and manage your help desk and assets now!

Numara® Track-It!® is a proven, comprehensive IT help desk and asset management solution that allows you to cost effectively implement industry best practices, including ITIL®

Organize and manage your help desk and assets now. Numara® Track-It!® is a proven, comprehensive IT help desk software andasset management solutionthat allows you to cost effectively implement industry best practices, including ITIL®.

• Proven: Rely on Numara® Software, which has proven itself in the market with over 50,000 customer sites worldwide and one of the highest customer satisfaction ratings in the industry.

• Comprehensive: Manage work orders, assets, changes and knowledge within your IT organization with a comprehensive, workflow-driven solution: Numara Track-It!.

• Cost effective: Optimize help desk efficiency now with Numara Track-It!. This solution provides a single access point for all help desk and asset management activities with a rapid time to value and a low cost of ownership.

• Best practices: Align IT with business objectives and ensure optimal availability, dependability, security and IT performance. Numara Track-It! offers a powerful workflow engine to support ITIL best practices such as incident, problem,changeand asset management.

• Enhanced ITIL Best Practice Support
• Change Management
• Performance Optimization
• NEW! Support for multiple email addresses
• IMPROVED! Asset Management
• IMPROVED! Help Desk Functionality
• Expanded Platform Support
• Simplified updates with automatic back up and data protection
• Simplified and integrated directory importer

Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. From a single technician running a help desk to 1000 technicians managing a complex service desk, IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.

Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes.

They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training, and support.

Numara Software are passionate about helping people successfully manage their IT environments. Find out how we can help you by contacting Pacen Corp Pty Ltd: +61 2 9955 3595 or email sales@pacen.com.au

Help Desk Feature Overview

Help Desk Management

Change Management

Asset Management

IT Help Desk Software and Asset Management Solution for Proactive IT Leaders
IT leaders need enhanced tools to manage evolving business needs and increasing economic challenges. Numara Track-It! is:

• Available in five languages – English, French, German, Spanish and Portuguese.
• Installed at customer sites supporting a wide range of IT assets, from a handful of computers to tens of thousands of assets worldwide.
• Used in a variety of industries, including education, healthcare, manufacturing, legal, government and others.

Numara® Track-It!®Help Desk Software helps you manage all aspects of help desk and asset management functions, making your IT organization more efficient:

• Improve visibility and control: Centralize help desk operations, identify network resources and manage constant changes with a solution that allows you to be proactive. Numara Track-It! offers robust change management tools to improve awareness and establish process controls. You can establish automated audit and discovery processes and track work order history all at your fingertips. Our pre-defined reports and graphs provide you with new levels of visibility into your help desk operations.

• Increase efficiency: Eliminate inefficiencies and repeat issues with a help desk software solution that features workflow automation and centralized, proactive help desk functionality. Numara Track-It! allows you to easily manage people, processes and knowledge with features like automatic work order audit trails, event policies and templates to handle repeat issues. Configure Numara Track-It! to send automated notifications when software license compliance issues are identified. With Numara Track-It!, you can easily integrate and improve the efficiencies of your help desk and asset management functions.

• Deploy a solution that delivers value immediately: Get up and running quickly with a cost effective solution providing an easy-to-use, wizard-driven installation and administration process, without requiring costly and time consuming training and consulting resources. Once installed, Numara Track-It! features a highly intuitive and easy to learn, Outlook-style interface, that is consistent across all modules providing straight-forward navigation and usability.

• Increase customer satisfaction: Serve your customers better and manage service levels confidently with a solution that significantly reduces response and resolution times. Numara Track-It! features automated discovery and audit tools to quickly identify your customer's environments and a 24/7 self-service interface including a knowledge base offering ongoing customer support. Our request for change tracking and reporting processes help you to minimize service interruptions and supports ITIL® best practices. 

• Do more with fewer resources with a comprehensive, scalable help desk software and asset management solution that evolves with your business. Find out how Numara Track-It! supports your IT strategy.

Technical Information on the World's Most Widely Installed Help Desk Software

For more information on server components, client applications and audited platforms, view the Numara Track-It! 9.0 system requirements (PDF).

Numara Software offers a variety of solutions no matter how complex your IT needs includingHelp Desk Software Management,IT Desktop Management, Network Monitoring, IT Asset Inventory Managementand Compliance.

As your business grows, Numara Track-It! scales to support your increased needs and offers flexible modules that can be added to further expand your solution.

Add-On	Description
Numara Patch Manager	Quick and easy system deployment and management without agents
Numara Deploy	Software distribution made fast and easy
Numara Industry KnowledgePaks	The Help Desk for Help Desk Technicians and End-Users- Updated Daily!
Numara Network Monitor	Easily Monitor Network Health and Performance
Numara Track-It! Survey	Evaluate End-User Satisfaction & Build a High Performance IT Organization
Numara Track-It! MacAudit	Audit software and hardware information on Apple Macintosh systems
Numara Remote	Drive productivity and remotely diagnose and solve end-user problems
Numara Track-It! Bar Code	Quickly and Accurately Input Information for IT Asset Management and Inventory Control
Numara Track-It! Recurring Work Order	Pre-populates repetitive work orders quickly and easily

Downloads & Webinars

• Numara Track It! - System Requirements
• Numara Track It! - Product Overview
• Numara Track It! - What's New
• Webinar - Overview
• Webinar - Help Desk Management
• Webinar - Change Management
• Webinar - What's New

Get Numara Track It! NOW --- Download a Demo/Trial edition of Numara Track It! from one of the following locations:

• Numara Track It! 9.0 - Demo edition (Unable to be taken into production - has demo data populated)
• Numara Track It! 9.0 - Trial edition (Capable of being taken from Trial to production - blank database)

* Please Contact us regarding this product