Worried what to do with card numbers after you've taken payment by credit?
Frustrated by auditors questioning your accounting processes?
Unsure how to make IT services more efficient?
If these woes are taking the merry out of your Christmas, put Service Definition® on your wish list and watch your New Year resolutions for best practice and ITIL implementation come true!
Service Definition® provides you with a systematic approach to creating, editing and publishing your procedures, guided by documentation based on the principles of ITIL and other industry "best practices". It provides you with processes that can be easily adapted to your company's specific requirements, and extended as a template for the policies and procedures of other departments.
How can YOU implement ITIL best practice... without external consultation?
While we know you already understand the importance of standardizing IT services to your end user, how to do it in practice may be more complicated. Service Definition® identifies those processes which ITIL tells us should be formalized, and provides a set of detailed procedures with step-by-step instructions for its documentation and implementation. These instructions have been tailored specifically for Track-It!® functionality, allowing you to meet ITIL requirements without further customization.
How can YOU comply with industry standards... without the lengthy delays?
Business must constantly maintain compliance with a plethora of industry standards regarding IT service delivery, accounting best practices and protection of consumer data. The Change Management process - managed by Track-It!® and documented in Service Definition® - allows you to comply with industry standards by formalizing the way you make changes. This process requires you to document, plan and seek formal approval for each change before it can be implemented, ensuring that procedures such as system access grants and network device connections are documented internally in compliance with established best standards.
How can PACEN help YOU implement ITIL best practice and other industry standards?
In the spirit of a jolly old man and jingle bells, Pacen is offering you a great deal on Service Definition® for Track-It!® customers - if your company undertakes just one day of professional services, we'll give you the gift of ITIL compliance absolutely free!
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