FootPrints

FootPrints is a flexible, comprehensive, integrated IT service and asset management platform that is easy to install, use, and extend to create business value. Supporting the convergence of IT service and asset management, this powerful platform gives you the visibility and control you need to continuously improve service delivery and manage IT assets while driving efficiencies, controlling costs, maintaining compliance, and reducing IT vulnerability and financial risk. With an emphatic focus on user experience, FootPrints improves customer satisfaction and IT productivity, revealing the true value of IT service and support to the business.

 

Features

  • Incident & problem management
  • Knowledge management
  • Reporting, dashboards & analytics
  • Configuration Management Database (CMDB)
  • Service catalog
  • Social media integration

If we didn’t have FootPrints, it would be a triple effort to keep up with everything, and we’d need different skills and different people to manage it.
— Jacque Donald, Systems Engineer, Duke Energy